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1.Shipping Area (free shipping)

We currently only ship to locations within the United States and it is free shipping (Except Hawaii, Alaska and Puerto Rico).
We ship scooters by FedEx or UPS. And we do NOT ship to PO BOXES or APO.

2.Delivery Time

In-stock orders typically ship within 5 business days, unless otherwise noted on product page. (In the rare occurrence that we cannot ship your order within 5 days.)

For in-stock orders, we'll provide tracking number within 5 business days. A shipping confirmation email will be sent to your email once the order has shipped. The carrier is UPS/FedEx. It may take 3-10 days for your shipment to be scanned by UPS/FedEx. For any third-party shipping, we cannot provide any additional shipping information or documentation. Any delivery dates provided by VARLA are estimates.

For pre-orders/backorders, please refer to the shipping date on the product page.

3.Shipping Changes

a. NO CHARGE for changing the address BEFORE we provide you the tracking number.
b. $20 WILL BE CHARGED when the in-transit shipping information shows that the change is successful on FedEx.
c. If you fail to cancel the item which is in transit, you may reject the package and 10% of the scooter value will be charged as a cancellation fee.
d. If you apply to change your address after the order is shipped, we'll apply to FedEx/UPS, but we can not guarantee that the information will be changed 100% successfully.

4.Order Cancellation

If your order is in transit and cannot be modified, you may reject the package and 10% of the scooter cost will be charged as a cancellation fee.

5.Package missing

If the order shows that it has been signed, please contact us if you didn't received the package within 3 business days. If more than 3 days, we will no longer accept it, please contact the logistics company directly.

6.Order Tracking

You can track your order and shipping & handling information on your account if you have registered one on varlascooter.com. For more shipping information, send an email. We will get back to you within 24 hours. varla scooter

Need any help with payment ?

Payment

If you pay by credit card, your payment could be somehow denied at the checkout by our system in defense against possible credit card fraud.

Under this situation, here are 4 solutions for you:

1. Chose Another Payment Method recommended by people

Step 1: Select PayPal still at the checkout page & click the complete order button.
Step 2: Then you'll be directed to a page with access to both PayPal and Debit/Credit card payment
(for the latter option, you don't have to register for PayPal).
Step 3: Then you can complete your order with your Credit/Debit card.

2. Pay via PayPal or PayPal Credit. recommended by people

If you have a PayPal account, we recommend that you pay via PayPal or PayPal Credit.

3. Switch to your other credit/debit card.

4. Call the customer service number on your credit/debit card.

Let them know you are authorizing the payment. Once they put an authorization through, you're able to process your payment once more on our website and the order will be accepted.

If you need any support, please feel free to contact us!

Email: support@varlascooter.com

Phone: (424) 645 5125 (9AM-6PM, PST)

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